Terms & Conditions
The Pastel Roses is a legal business registered in The United Kingdom of Great Britain and Northern Ireland. Our brand is a retail seller only.
1.1 These terms and conditions are applicable to the supply of products made by the seller, hereafter referred to The Pastel Roses, to the buyer hereafter referred to the customer.
1.2 Our Web Store is for use by individuals aged 15 and over. You should not use our Online Shop if you are under this age.
Payment and Orders
1.3 Payments may be made by PayPal or Credit/Debit card.
1.4 We reserve the right to reject or cancel any orders which do not comply with the payment.
1.5 Discount codes are non-transferable and bear no cash value. Any discount code sent to you by email or any other method is confidential and the customer shall not share this with any other person.
1.6 Products purchased from The Pastel Roses are not for resale or distribution.
We reserve the right to cancel any orders which are suspected are being purchased for resale or distribution.
1.7 The Pastel Roses® accept pre-paid orders only. No orders will be processed until the full payment is received.
Delivery and Shipping
2.1 Any date or period for delivery shall be considered as indicative only. It is our policy to try to despatch all orders within 3 working days.
2.2 We are not responsible for any delivery delays, missing or damaged parcels during the shipment.
2.3 If you order items from our Online Shop for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
2.4 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
2.5 You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
2.6 All orders will be delivered using the service as detailed at the time of ordering. The costs of shipping will always be notified to you prior to completion of your order.
Passing of Risk
3.1 Customer will assume the risk of the products ordered once they have been delivered to the specified on the order. The Pastel Roses accept no liability for undelivered parcels where the customer provides an incorrect or invalid delivery address and/or fails to collect the order from the delivery address specified following our reasonable efforts to contact you to deal with this.
3.2 In the event of an order being lost by a third party which has either been authorised by you to accept the products or a courier commissioned by you to deliver the products, The Pastel Roses bears no risk once it has been delivered to them. Where goods have been received hardly damaged, a full refund will be made if we are notified of the problem within 30 days of delivery. You will be required to return the goods together with their original packaging to our trading address (see Return and Refund policy).
3.3 Where the goods are signed for, the customer bears the risk once the goods are signed for (provided they are signed for by the customer or a person identified as authorised by you). If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods (for the avoidance of doubt, signature for the parcel does not affect your rights of return).
Title and Defects
4.1 The products shall be owned by you once we have received payment in full for the products. The customer shall inspect the Goods within a reasonable time after their receipt. The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. The customer shall notify the seller in writing or by email if the goods are faulty or misdescribed and shall be entitled to a full refund, to get the product repaired or replaced or to get some go their money back.
5.1 Cancellations which are not due to a defect or discrepancy are not accepted.
5.2 Within 14 days after receipt of the goods, the customer must contact us in writing via email and, following which, they must be returned to us within 14 days of you telling us you want to change your mind. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the customer’s responsibility to take reasonable care of the products until their return to us. The Pastel Roses will consider that the customer has not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use. Any refund will be made within 14 days of receipt of the customer’s returned products.
6.1 We do NOT sell your personal data to any third parties. We may share your personal data with our carefully selected third-party service providers who help us provide our services to you, including:
Couriers and other delivery companies.
6.2 In certain circumstances we may also need to share your personal data with our legal advisers, bankers, auditors and insurers and our regulators, including HM Revenue & Customs.
6.3 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to use your personal data for specified purposes and in accordance with our instructions.
6.4 We do not transfer your personal data outside of the European Economic Area (EEA) unless you make a purchase from or are based in a country outside of the EEA.
6.5 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
6.6 We will retain your name, email address, phone number, home address, date of birth, gender, details of previous purchases, searches and items saved in your wish list, which we collect when you hold an account with us for such time as you continue to hold an account with us.
6.7 We will retain your name, email address, delivery address and billing address which you provided to us when you make a purchase on our website and all correspondence with you for seven years following your last purchase or contact.
Persons under the age of 15
7.1 Persons under the age of 15 should do not make any purchases via our Online Shop.
Changes to Terms & Conditions
Changes to Terms & Conditions
8.1 We reserve the right to change these terms and conditions at any time.
9.1 We advise using our products with extra care. We are not responsible for any damages or loss of health.
In the case of any allergies or irritation caused by our products, please stop using them immediately.
Return and refund policy
Return and Refund Policy
If you are not entirely satisfied with your purchase, we are here to help you.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt/invoice or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your account.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you want to cancel an order, please send us an enquiry as soon as possible within 12 hours after purchase.
If you have any questions on how to return your item, please contact us.