FAQ

All orders are shipped from our warehouse located in the United Kingdom.

We endeavour to process your order within 1 - 7 business days (excluding weekends and UK public holidays). During busy sales and product launches, please allow a few extra days for your order to ship.

Orders placed on Friday, Saturday and Sunday may not be processed until the next business day.

It depends on where you are. Once dispatched orders to the UK address will take up to 7 business days to arrive expect weekends and public holidays. Overseas deliveries can take up to 4 weeks.

Please see Orders & Deliveries page to get most recent information.

Yes, we ship all over the world with the exception of a small number of countries excluded for compliance or shipping availability reasons. Please see Orders & Deliveries page to get most recent information.

Yes, we do offer free shipping for UK orders over £45 and International orders over £170.

You can track your parcel using the tracking number provided in the dispatch confirmation email.

Yes, we do ship to P.O. Boxes using fully tracked services.

While we generally ship orders within 1 - 7 business days (Monday - Friday), the UK public holidays might affect your processing time. Processing timeframes may also be extended during sales or launches.

Usually within 2 weeks unless otherwise noted. We will notify you if the product will not be available after this period.

Absolutely! Please visit our EU website at www.thepastelroses.pl

Yes! We have a warehouse located in Poland, from which all orders placed through our European store are fulfilled. This ensures smooth delivery across the EU with no additional fees or customs charges.